Value Stream Mapping for Office and Service: Lean Enterprise
Australia
Workshop details:
For planned dates, or to register, for this workshop please
click
here.
Start 9.00 am. Finish 5.00 pm.
Coffee served from 8.45 am
We use the "Mapping to See" package developed by John Shook
for Lean Enterprise Institute.
Prerequisites:
This workshop assumes you are familiar with basic lean terms and
concepts as described in Lean
Thinking by Jim Womack and Dan Jones. For maximum benefit
we strongly recommend that you read Learning to
See by Mike Rother and John Shook to develop a value stream
perspective before attending the workshop.
Description:
This workshop shows you how to apply value-stream mapping,
a fundamental and critical tool, to address what many
companies find difficult to do: making fundamental change
in business processes such as administrative, professional,
and transactional activities. You'll see how the key elements
of lean thinking and value-stream mapping apply to
such activities by identifying key processes to tackle,
drawing an accurate current-state map of each process, applying
lean principles to envision a leaner future-state for each process,
and implementing the future-state in a way that can be sustained.
The workshop's roots are based on the Lean Enterprise Institute's
groundbreaking value-stream mapping workbook, Learning to
See, which has introduced the mapping tool to thousands of
your colleagues around the world.
Benefits:
Through instruction, discussions, group activities, and hands-on
exercises, participants will learn how to identify a business
process, how to see the entire value stream, how to map the value
stream to identify and eliminate waste, and how to redesign the
value stream for improved cost, service, and quality using
an example company. By implementing the lessons learned,
you'll be able to:
- Create contemporary lean metrics to understand the performance
of value streams.
- Connect improved enterprise communication with bottom-line
performance.
- Identify and eliminate waste throughout the enterprise.
- Improve customer response and service.
You'll learn how to identify waste in non-production value
streams, determine the different service families, and how to use
the value-stream mapping tool to document and analyze a
current-state map, and design a future-state map. You'll also learn
lean business process metrics to support the transformation of
these value streams, which typically have big impacts
on customer responsiveness, office effectiveness, and overall
success of an organization. And, we'll save some time to discuss
specific types of value streams and support efforts in terms of how
to view them from a lean perspective and how to develop value
stream costs to drive implementation decisions.
Course Outline:
This workshop will sharpen your "eyes for waste" and "eyes for
flow" in business processes by showing you how to adapt the
straightforward teachings in Learning to See to
non-production value streams. Topics include:
- Identification of wastes in business
processes.
- Case study: drawing a current-state map.
- Using lean tools and techniques in business
process value streams.
- Lean thinking for business processes.
- Case study: applying lean thinking to develop
a future-state map.
- Implementing a future-state value
stream.
Who Should Attend:
Those who would benefit from attending this workshop
include:
- Engineers, managers, supervisors, buyers, accountants,
technical support personnel and change agents.
- Any industry with business process value
streams, including processes winding through marketing, sales,
order entry, engineering, purchasing, human resources, scheduling,
accounting, and quality control.
- Organizations at any level of a lean journey,
particularly those that have had experience implementing lean in
other areas of their organization.
Workshop fee:
Normally $800 per participant, payable in advance.
Discount of $100 each if two or more people from the same company
register for the workshop.
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