|
Many hospital administrators, physicians, and nurses know
four facts: (1) that most American hospitals are sick; (2) that
they are crippled by inadequate and outdated management practices,
unnecessary duplication of services, and astounding waste; (3) that
hospitals generate many avoidable, often deadly, mistakes—including
countless “near misses”; and (4) that it is in hospitals where the
turnaround in healthcare costs and safety must begin.
Louis Savary and Clare Crawford-Mason
Foreword, The Nun and the Bureaucrat
Great problems require great solutions, and great solutions
start with great ideas. The Nun and the Bureaucrat and the
accompanying DVD (the PBS documentary Good News…How Hospitals
Heal Themselves) tell the story of a great idea. The book and
documentary explain how two hospital systems adapted two
concepts—“systems thinking” and the Toyota Production System—from a
manufacturing environment to improve activities in over 60
hospitals. It is a story of a continuous improvement journey, told
in the words of the doctors, nurses, and hospital administrators
who traveled that journey and changed the way they viewed their
work. By seeing patient care and hospital services as a whole
rather than as an aggregate of separate parts, they were able to
significantly improve patient safety, save lives, reduce costs, and
increase staff satisfaction. And by adapting ideas from
the seemingly unrelated auto industry, the people in this book
and DVD learned to use the mind-set and tools behind the
Toyota Production System to recognize and eliminate the
non-value-creating steps in their processes. By focusing intently
on satisfying the customer/patient, they developed an unusual and
successful solution to one of the world's most pressing
problems.
This 268-page book and one-hour DVD set is designed and priced
to be used as a resource at all levels of a healthcare
organization. It is uniquely suited to inspire and instruct an
entire organization to create a single vision of a new system
designed around the patient. Just as importantly, it shows how
everyone—from the CEO to the newest department hire—can help make
that system better every single day.
Both the book and DVD were created by CC-M Productions, who were
responsible for one of the most-watched documentaries in U.S.
history, If Japan Can, Why Can’t We? (1980). This
landmark 1980 NBC white paper introduced Dr. W. Edwards
Deming to an American audience and is often cited as the
catalyst for the U.S. quality revolution. Good News…How
Hospitals Heal Themselves is written and hosted by Lloyd
Dobyns, the Peabody Medal-winning journalist who played the same
role in If Japan Can, Why Can't We.
Author: Louis M. Savary and Clare Crawford-Mason
Publisher: CC-M Productions, Inc.
ISBN: 0-97799461-0-X
Number of Pages: 272
List Price: A$54.00
Click
here to purchase online | 