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Many
hospital administrators, physicians, and nurses know four facts:
(1) that most American hospitals are sick; (2) that they are
crippled by inadequate and outdated management practices,
unnecessary duplication of services, and astounding waste; (3) that
hospitals generate many avoidable, often deadly, mistakes—including
countless “near misses”; and (4) that it is in hospitals where the
turnaround in healthcare costs and safety must
begin.
Louis
Savary and Clare Crawford-Mason
Foreword,
The Nun and the Bureaucrat
Great
problems require great solutions, and great solutions start with
great ideas. The Nun and the Bureaucrat and the accompanying
DVD (the PBS documentary Good News…How Hospitals Heal
Themselves) tell the story of a great idea. The book and
documentary explain how two hospital systems adapted two
concepts—“systems thinking” and the Toyota Production System—from a
manufacturing environment to improve activities in over 60
hospitals. It is a story of a continuous improvement journey, told
in the words of the doctors, nurses, and hospital administrators
who traveled that journey and changed the way they viewed their
work. By seeing patient care and hospital services as a whole
rather than as an aggregate of separate parts, they were able to
significantly improve patient safety, save lives, reduce costs, and
increase staff satisfaction. And by adapting ideas from
the seemingly unrelated auto industry, the people in this book
and DVD learned to use the mind-set and tools behind the
Toyota Production System to recognize and eliminate the
non-value-creating steps in their processes. By focusing intently
on satisfying the customer/patient, they developed an unusual and
successful solution to one of the world's most pressing
problems.
This
268-page book and one-hour DVD set is designed and priced to be
used as a resource at all levels of a healthcare organization. It
is uniquely suited to inspire and instruct an entire organization
to create a single vision of a new system designed around the
patient. Just as importantly, it shows how everyone—from the CEO to
the newest department hire—can help make that system better every
single day.
Both the
book and DVD were created by CC-M Productions, who were responsible
for one of the most-watched documentaries in U.S. history, If
Japan Can, Why Can’t We? (1980). This landmark
1980 NBC white paper introduced Dr. W. Edwards Deming to
an American audience and is often cited as the catalyst for
the U.S. quality revolution. Good News…How Hospitals Heal
Themselves is written and hosted by Lloyd Dobyns, the Peabody
Medal-winning journalist who played the same role in If Japan
Can, Why Can't We.
Author: Louis M. Savary and
Clare Crawford-Mason
Publisher: CC-M Productions, Inc.
ISBN: 0-97799461-0-X
Number of Pages: 272
List Price: A$64.00
Click here for catalogue to purchase on
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