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Victoria
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Lean Hospitals
Drawing on his
years of working with hospitals, Mark Graban - who is now on the
staff of Lean Enterprise Institute - explains why and how lean can
be used to improve safety, quality, and efficiency in a healthcare
setting. After highlighting the benefits of lean methods for
patients, employees, physicians, and the hospital itself, he
explains how lean manufacturing staples such as value-stream
mapping and process observation can help hospital personnel
identify and eliminate waste in their own processes, effectively
preventing delays for patients, reducing wasted motion for
caregivers, and improving the quality of care. Additionally, Graban
describes how standardized work and error-proofing can prevent
common hospital errors and details root cause problem-solving and
daily improvement processes that can engage all personnel in
systemic improvement. A unique guide for healthcare professionals,
this book clearly elaborates the steps they can take to begin the
proactive process of lean implementation.
