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Art Smalley, continuous improvement coach and Lean Enterprise Institute faculty member, has authored a helpful book about problems. Four Types of Problems provides a usable typology to help us differentiate the types of organisational problems we face and the methods and tools that are useful for addressing each type.
The core idea is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.
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