Value Stream Mapping for Office & Services


This workshop shows you how to apply value-stream mapping, a fundamental and critical tool, to address what many companies find difficult to do: making a fundamental change in business processes such as administrative, professional, and transactional activities. You’ll see how the key elements of lean thinking and value-stream mapping apply to such activities by identifying key processes to tackle, drawing an accurate current state map of each process, applying lean principles to envision a leaner future state for each process. You will also learn how to implement the future state in a way that can be sustained.

The workshop’s roots are based on the Lean Enterprise Institute’s groundbreaking value stream mapping workbook, Learning to See, which has introduced the mapping tool to thousands of your colleagues around the world.

Course Outline:

This workshop will sharpen your “eyes for waste” and “eyes for flow” in business processes by showing you how to adapt the straightforward teachings in Learning to See to non-production value streams. Topics include:

  • Identification of wastes in business processes
  • Case study: drawing a current-state map
  • Using lean tools and techniques in business process value streams
  • Lean thinking for business processes
  • Case study: applying lean thinking to develop a futurestate map
  • Implementing a future-state value stream.

Learning Objectives:

Through instruction, discussions, group activities, and hands-on exercises, participants will learn:

  • how to identify a business process
  • how to see the entire value stream
  • how to map the value stream to identify and eliminate waste
  • how to support the transformation of value streams with lean business process metrics
  • how to redesign the value stream for improved cost, service, and quality

Who Should Attend?

  • Managers, supervisors, buyers, accountants, clerical staff, technical support personnel and change agents
  • Any service delivery business with value streams, including processes winding through marketing, sales, order entry, engineering, purchasing, human resources, scheduling, accounting, and quality control
  • Organisations at any level of a lean journey, particularly those that have had experience implementing lean in other areas of their organisation.

Suggested Reading:

This workshop assumes you are familiar with basic lean terms and concepts as described in LeanThinking by Jim Womack and Dan Jones. For maximum benefit, we strongly recommend that you read Learning to See by Mike Rother and John Shook to develop a value stream perspective before attending the workshop. Both books can be ordered from Lean Enterprise Australia at our bookstore.